Introduction and Acceptance

Welcome to RYZBACK.

RYZBACK is a movement, fitness, rehabilitation and healthy-ageing platform designed to help individuals improve mobility, build strength, overcome inactivity and maintain a healthier, more independent lifestyle.

These Terms & Conditions ("Terms") govern your access to and use of the RYZBACK mobile application ("App"), website, programmes, bookings, connected devices and related services (collectively, the "Services").

The Services are operated by Avinya NeuroTech Pvt Ltd, a company incorporated under the laws of India, having its registered office at CfHE, TIP Building, IIT Hyderabad, Kandi, 502284, Telangana ("RYZBACK", "we", "us" or "our").

By registering an account, selecting "I Agree", booking a service or using the App, you acknowledge that you have read and agreed to these Terms.

If you do not agree with these Terms, please do not register for or use the Services.

Eligibility and Account Registration

  • You must generally be 18 years or older to create and independently manage a RYZBACK account.
  • Users below 18 years may access services only where such services are made available to them and the account is created or managed with the involvement and consent of a parent or lawful guardian, as required by applicable law.
  • You must provide accurate, complete and up-to-date information when registering and using the App.
  • You are responsible for maintaining the confidentiality of your login credentials and for activities carried out through your account.
  • You must inform RYZBACK promptly if you suspect unauthorised access to your account.

RYZBACK reserves the right to restrict or suspend accounts where incorrect information, misuse, suspicious activity or violation of these Terms is identified.

RYZBACK Services

Depending on availability and your selected programme, RYZBACK may provide access to:

A. Active Lifestyle

Fitness, exercise and movement programmes designed to encourage regular physical activity and healthier routines.

B. Active Ageing

Movement and fitness support intended to help older adults maintain mobility, strength, physical activity and independence.

C. Active Rehab

Guided movement and rehabilitation support for individuals working towards improved mobility and physical function following orthopaedic conditions, injuries or other physical setbacks.

D. Technology-enabled Services

Access to the RYZBACK App, compatible exercise devices, connected accessories, digital exercise programmes and activity or progress tracking features.

E. Assessments and Professional Support

Appointments, physical assessments, exercise guidance and support provided directly by RYZBACK or by its authorised service partners, where available.

The specific services, features, programme duration, professional support and applicable charges will be communicated through the App or the relevant service description.

Certain services may be delivered by independent clinics, physiotherapists, fitness professionals or rehabilitation partners. Where applicable, the identity of the service provider and relevant service details will be displayed before you confirm your booking.

Health, Fitness and Safety Disclaimer

Your health and safety are important to us.

The RYZBACK App and its general exercise content are designed to support fitness, mobility, active ageing and rehabilitation-related activities. They are not intended to replace professional medical advice, diagnosis, treatment or emergency medical care.

By using the Services, you acknowledge that:

  • You should consult a qualified healthcare professional before beginning an exercise or rehabilitation programme if you have an existing medical condition, injury, recent surgery, significant mobility limitation or other health concern.
  • You should provide accurate information about relevant health conditions, injuries, limitations and medical history when requested for your programme.
  • You should follow the instructions provided by your assigned physiotherapist, trainer or healthcare professional.
  • You should not attempt exercises or activities that exceed your physical capacity or contradict professional advice.
  • You should stop an activity immediately if you experience unusual pain, chest discomfort, dizziness, breathing difficulty or other concerning symptoms, and seek appropriate medical assistance.

RYZBACK does not guarantee specific medical, therapeutic, rehabilitation, fitness or weight-loss outcomes. Individual results depend on several factors, including health condition, consistency, physical capacity and professional guidance.

The App must not be used as an emergency medical service.

Where a qualified healthcare professional provides an assessment or treatment through a partner organisation, that professional remains responsible for their professional judgement and care within their scope of practice.

Family Members and Caregiver Access

RYZBACK recognises that family members and caregivers may help users, particularly older adults and individuals undergoing rehabilitation.

A user may authorise a family member, caregiver or representative to assist with:

  • Managing appointments and bookings.
  • Receiving programme reminders and service notifications.
  • Viewing authorised activity and progress information.
  • Coordinating services and communicating with RYZBACK.
  • Supporting the user in accessing the App and its features.

Caregiver access may be provided through the features made available in the App and subject to the user's permission or appropriate legal authority.

A caregiver must:

  • Use the account only for the purpose of assisting the authorised user.
  • Maintain the confidentiality of the user's personal and health information.
  • Avoid making unauthorised changes to the user's profile, programme or service arrangements.
  • Inform RYZBACK if their authority to assist the user ends.

A family relationship alone does not automatically grant access to another person's account or health information.

Parents or lawful guardians managing accounts for users below 18 years must provide the consent and authorisation required under applicable law.

Bookings, Payments and Refunds

A. Bookings

Users may book assessments, programmes, sessions or other services through the App or through RYZBACK's authorised channels.

A booking will be considered confirmed once the applicable booking process has been completed and confirmation has been issued by RYZBACK or the relevant service provider.

Availability, appointment schedules and programme details may vary depending on the selected service and location.

B. Pricing and Payments

  • Applicable prices and charges will be displayed before you confirm a purchase or booking.
  • Prices will identify applicable taxes and additional charges where required.
  • Payments may be processed through authorised third-party payment gateways.
  • You must ensure that payment details provided during a transaction are accurate.
  • RYZBACK will not be responsible for delays caused by payment gateway or banking systems outside its reasonable control, but will assist in resolving payment-related queries.

C. Cancellation and Rescheduling

You may request cancellation or rescheduling of a booking through the App or the relevant RYZBACK customer support channel.

The applicable cancellation period, rescheduling conditions and any charges will be communicated at the time of booking or in the relevant service-specific cancellation policy.

Any cancellation charges will be applied transparently and in accordance with applicable Indian consumer-protection laws.

Where RYZBACK or its service provider cancels a confirmed service, you will be offered an appropriate rescheduling option or refund, as applicable.

D. Refunds

Refund requests will be considered in accordance with the applicable service, booking, product or subscription policy and Indian consumer-protection laws.

Where a refund is approved, it will generally be processed through the original payment method or another appropriate payment method within the applicable timeframe.

Nothing in these Terms limits your statutory rights relating to defective products, deficient services, misleading representations or other rights available under applicable consumer-protection laws.

E. Subscriptions and Renewals

Where RYZBACK offers subscription-based services, the applicable subscription price, billing period, renewal conditions and cancellation procedure will be disclosed before purchase.

Any automatic renewal will require appropriate customer authorisation. You may cancel a subscription through the available App settings or the prescribed customer support process, subject to the applicable billing terms.

Use of RYZBACK Devices and Equipment

Certain RYZBACK programmes may involve connected exercise devices, accessories or exercise equipment.

When using such products, you agree to:

  • Follow the instructions and safety guidelines provided with the equipment.
  • Use the equipment only for its intended purpose.
  • Avoid unauthorised modification, repair or alteration of the device.
  • Keep equipment away from unsuitable environments, liquids or conditions specified in its instructions.
  • Ensure that the equipment is used in a safe space and under appropriate supervision where necessary.
  • Report any malfunction, damage or safety concern to RYZBACK or the authorised supplier.

Product-specific warranty, replacement, servicing and return conditions will be provided separately with the relevant product or at the time of purchase.

Use of a connected RYZBACK device does not replace appropriate professional guidance or medical supervision where required.

User Responsibilities and Acceptable Use

By using the RYZBACK App and Services, you agree to:

  • Provide truthful and accurate information.
  • Use the App and Services for lawful and intended purposes.
  • Respect the privacy and rights of other users, professionals and service providers.
  • Follow applicable safety instructions and programme guidelines.
  • Avoid sharing your login credentials or granting unauthorised account access.
  • Avoid uploading misleading, unlawful, offensive or harmful content.
  • Avoid attempting to disrupt, damage, reverse engineer or gain unauthorised access to the App, its systems or connected devices.
  • Avoid copying, distributing, selling or commercially exploiting RYZBACK content without written permission.

RYZBACK may restrict or suspend access where there is misuse, fraudulent activity, a security risk or a material violation of these Terms.

Intellectual Property

All RYZBACK branding, logos, designs, software, application interfaces, graphics, text, programme materials, videos, illustrations and other proprietary content are owned by or licensed to RYZBACK, unless otherwise stated.

You are granted a limited, personal, non-exclusive and non-transferable right to use the App and its content for your personal fitness, mobility and rehabilitation-related activities.

You may not reproduce, modify, distribute, publish or commercially use RYZBACK intellectual property without prior written permission.

Privacy and Personal Information

Your privacy matters to us.

The collection, use, storage and sharing of your personal, health, fitness and rehabilitation information are governed by the RYZBACK Privacy Policy, which forms part of the overall framework governing your use of the Services.

By using the Services, you acknowledge that you have been provided access to the Privacy Policy.

You should review the Privacy Policy to understand how your information is handled, how caregiver access works and how you can exercise your privacy rights.

Service Availability and Limitations

We aim to provide reliable access to the RYZBACK App and Services. However, certain features may occasionally be unavailable due to:

  • Scheduled maintenance or software updates.
  • Internet connectivity or mobile network limitations.
  • Device compatibility or operating-system changes.
  • Technical issues or third-party service interruptions.
  • Circumstances outside our reasonable control.

We may update, improve, modify or discontinue certain App features or services where necessary.

Where a change materially affects a paid service you have already purchased, we will take appropriate steps in accordance with the applicable service agreement and consumer-protection laws.

Limitation of Liability

RYZBACK takes reasonable care in providing its Services and maintaining the App.

However, to the maximum extent permitted by applicable law:

  • RYZBACK is not responsible for a user's failure to follow the safety instructions or professional guidance applicable to an activity.
  • RYZBACK is not responsible for problems arising from unauthorised modification, misuse or improper handling of equipment.
  • RYZBACK is not responsible for interruptions caused by third-party networks, payment systems or services beyond its reasonable control.
  • RYZBACK does not guarantee specific fitness, mobility, rehabilitation or health outcomes.

Nothing in these Terms excludes or limits any liability, consumer right or remedy that cannot legally be excluded or limited under Indian law, including rights under the Consumer Protection Act, 2019.

Suspension and Termination

You may stop using the App at any time and request account closure through the available App settings or by contacting RYZBACK.

RYZBACK may suspend or restrict access where reasonably necessary due to:

  • A material breach of these Terms.
  • Fraudulent, unlawful or unauthorised activity.
  • A security or safety concern.
  • A legal or regulatory requirement.

Where appropriate, RYZBACK will provide notice and an opportunity to resolve the issue.

Closing your account does not automatically remove records that RYZBACK is required to retain under applicable law or legitimate legal obligations. Such information will be handled in accordance with the Privacy Policy.

Changes to These Terms

RYZBACK may update these Terms from time to time to reflect changes in its Services, App features, business operations or applicable law.

The revised Terms will be published through the App or official website, together with the updated effective date.

Where a change materially affects your rights or obligations, we will provide appropriate notice and obtain your acceptance where required.

Governing Law and Dispute Resolution

These Terms shall be governed by and interpreted in accordance with the laws of India.

In case of a concern or dispute, we encourage you to contact RYZBACK first so that we can attempt to resolve the matter amicably.

If the matter cannot be resolved, you may pursue the remedies available under applicable Indian law, including before the appropriate Consumer Disputes Redressal Commission or other competent authority.

Subject to applicable law and consumer-protection rights, courts at Hyderabad, Telangana, India shall have jurisdiction over disputes arising from these Terms.

Nothing in this clause restricts your right to approach a consumer commission or other forum that has jurisdiction under applicable law.

Contact and Customer Support

For questions, support requests, complaints or concerns regarding these Terms or your use of RYZBACK Services, please contact:

Company name
Avinya NeuroTech Pvt Ltd
Brand
RYZBACK
Customer support email
ryzbackofficial@gmail.com
Customer support number
8019311169
Registered office
CfHE, TIP Building, IIT Hyderabad, Kandi, 502284, Telangana

For consumer grievances, we aim to acknowledge complaints within 48 hours and address them within the period prescribed under applicable law.

RYZBACK · MOVE BETTER. LIVE STRONGER.

Thank you for choosing RYZBACK. We look forward to supporting your journey towards healthier movement, greater confidence and independent living.

Read the Privacy Policy