Introduction

At RYZBACK, we believe everyone deserves the opportunity to move better, live healthier and maintain their independence.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect when you use the RYZBACK mobile application and services, how we use it, when we may share it, and how you can manage your information.

This Policy applies to customers, service users, family members and authorised caregivers who use the RYZBACK App or related services.

Information We Collect

To provide personalised fitness, mobility, rehabilitation and healthy-ageing services, we may collect the following information:

A. Personal and account information

  • Name, age or date of birth.
  • Mobile number and email address.
  • Address and basic profile details, where required.
  • Login and account information.

B. Health and fitness information

  • Height, weight and general fitness information.
  • Health conditions, injuries or orthopaedic history that you choose or are required to share for a service.
  • Mobility, physical activity and fitness assessments.
  • Exercise plans, session records and progress information.
  • Relevant information shared by your assigned physiotherapist, trainer or healthcare professional.

C. App and device information

  • Exercise activity, workout duration and performance records.
  • Information recorded by compatible RYZBACK devices or accessories.
  • Device connection and basic technical information required for the App to function.

D. Service and payment information

  • Bookings, appointments and service history.
  • Payment status, invoices and subscription details.
  • Feedback, queries and communications with our support team.

We collect only information reasonably necessary to provide and improve the services you use.

How We Use Your Information

We use your information to:

  • Create and manage your RYZBACK account.
  • Understand your fitness, mobility and rehabilitation requirements.
  • Arrange assessments, appointments and service sessions.
  • Provide personalised exercise, fitness and rehabilitation programmes.
  • Allow authorised professionals to monitor your progress and provide appropriate support.
  • Track your participation and show your progress over time.
  • Connect compatible RYZBACK devices and accessories.
  • Process bookings, payments and subscriptions.
  • Respond to your questions, requests and complaints.
  • Send important service updates, reminders and notifications.
  • Improve our services and your overall experience.

We may also send information about RYZBACK programmes, services and offers where permitted by law. You can opt out of promotional communications at any time.

Health Information and Rehabilitation Records

Some RYZBACK services involve collecting information about your health, physical condition, mobility, injuries or rehabilitation requirements.

We use this information to help understand your needs, plan appropriate activities, monitor your progress and support the services being provided to you.

Your health and rehabilitation information will be treated as confidential and will be accessible only to authorised personnel and professionals who need it to provide or support your services.

We will seek your consent before collecting or using sensitive health information, as required under applicable Indian law.

Please note: RYZBACK is not an emergency medical service. Information or suggestions provided through the App are intended to support your fitness, mobility and rehabilitation journey and should not replace professional medical advice, diagnosis or emergency treatment.

Family Members and Caregiver Access

RYZBACK recognises that family members and caregivers often play an important role in supporting older adults and individuals undergoing rehabilitation.

Where you authorise a family member, caregiver or representative to assist you, we may allow them to access relevant information such as:

  • Your programme and appointment details.
  • Exercise schedules and session reminders.
  • Participation and progress updates.
  • Service-related notifications.
  • Other information you have authorised us to share.

A caregiver or family member will not automatically receive access to your personal or health information merely because they are related to you.

Access will be provided only with your permission or where the person has appropriate legal authority to act on your behalf.

You may request changes to or withdrawal of a caregiver's access by contacting us, subject to applicable legal requirements.

Caregivers and family members who use the App must protect the information they can access and use it only for the purpose of supporting the relevant service user.

Children and Users Under 18

The RYZBACK App and services are primarily intended for individuals aged 18 years and above.

Where RYZBACK makes a service available to an individual under the age of 18, the account must be created or managed by the child's parent or lawful guardian, who must provide the consent required under applicable Indian law before the child's personal information is collected or used.

We may request appropriate information to verify the identity and authority of the parent or lawful guardian.

Information relating to a child will be collected and used only where reasonably necessary to provide the requested service, support the child's wellbeing and manage the relevant programme.

We will not use children's personal information for targeted advertising or engage in tracking or behavioural monitoring of children where prohibited by applicable law. We will also take appropriate steps to ensure that the processing of children's information does not adversely affect their wellbeing.

A parent or lawful guardian may contact us to request access to, correction of or deletion of the child's information, or to withdraw consent, subject to applicable legal requirements and any records that must be retained by law.

A caregiver who is not the child's parent or lawful guardian may access the child's information only where appropriately authorised.

When We May Share Your Information

We do not sell your personal or health information.

We may share relevant information only where necessary to provide our services or meet legal requirements. This may include sharing information with:

  • Your assigned physiotherapist, trainer or other authorised professional.
  • RYZBACK service centres and rehabilitation partners involved in your programme.
  • Your authorised family member, caregiver or legal guardian.
  • Payment service providers for processing transactions.
  • Technology and service providers who help us operate the App securely.
  • Government or regulatory authorities where disclosure is required by law.

We take reasonable steps to ensure that information shared with service providers and authorised partners is protected and used only for appropriate purposes.

Your identifiable health information will not be shared with advertising companies for their independent marketing purposes.

App Permissions and Notifications

Certain App features may require access to functions on your mobile device. Depending on the features you use, the App may request permission to access:

  • Bluetooth: To connect compatible RYZBACK devices and accessories.
  • Camera: To capture images, scan codes or complete an assessment where supported.
  • Photos and files: To upload relevant documents or images.
  • Microphone: If you use an available voice or calling feature.
  • Location: If you use a location-based service, such as finding a nearby centre.
  • Notifications: To receive appointment reminders, programme updates and important service alerts.

You can manage or withdraw these permissions through your mobile device settings. Some features may not work when the relevant permission is disabled.

Data Protection and Retention

We take reasonable measures to protect your personal information from unauthorised access, misuse, loss or disclosure.

Your information is retained only for as long as reasonably necessary to provide our services, maintain your records and meet applicable legal requirements.

You may request deletion of your account and personal information. However, certain records may need to be retained where required by law or for legitimate legal and service-related purposes.

Although we take appropriate precautions, no digital platform can guarantee complete security of information transmitted or stored electronically.

We encourage you to keep your login credentials confidential and notify us if you suspect unauthorised access to your account.

Your Privacy Rights

You may contact RYZBACK at any time to:

  • Request information about the personal data associated with your account.
  • Request correction or updating of inaccurate information.
  • Withdraw consent for information processing where the processing relies on your consent.
  • Request deletion of your account, subject to applicable legal requirements.
  • Manage or withdraw authorised caregiver access.
  • Opt out of promotional communications.
  • Raise a complaint or privacy-related concern.

Parents or lawful guardians may also make relevant privacy requests on behalf of a child where they are legally authorised to do so.

We may ask you to verify your identity or authority before processing a request to protect your information.

Where your records are managed by a clinic or another service partner, we may direct your request to the organisation responsible for those records.

We will handle your requests in accordance with applicable Indian data-protection laws.

Changes to This Policy

We may periodically update this Privacy Policy to reflect changes in our services, App features or applicable laws.

Any revised version will be published through the RYZBACK App or our official website, together with the updated effective date.

Where a change requires fresh consent under applicable law, we will obtain it separately.

Contact Us and Grievance Redressal

We value your trust and are committed to addressing privacy-related questions and concerns.

For any questions, requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact:

Company name
Avinya NeuroTech Pvt Ltd
Brand
RYZBACK
Registered office
CfHE, TIP Building, IIT Hyderabad, Kandi, 502284, Telangana

We will acknowledge and address your concerns within the timelines prescribed under applicable Indian law.

RYZBACK · MOVE BETTER. LIVE STRONGER.

Your journey towards a healthier movement and greater independence matters to us.

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